Including Community Guidelines
Wooshauto Internet Private Limited
CIN: U62099UP2023PTC189851
T3-703 Shalimar Garden, Bhauli, Bakshi Ka Talab, Lucknow, Uttar Pradesh, India 226201
www.kulfi.club ·
grievance@kulfi.club
This version supersedes all previous versions.
Wooshauto Internet Private Limited (“Kulfi”, “we”, “our”, or “us”) is a private limited company incorporated under the Companies Act, 2013.
We operate the Kulfi mobile application (available on the Apple App Store and Google Play Store) and the website at www.kulfi.club (collectively, the “Services” or “Platform”).
These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you”, “your”, or “User”) and Kulfi. They are an electronic record under the Information Technology Act, 2000 and are published in accordance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules, 2021”). They do not require any physical or digital signature.
By downloading, installing, accessing, registering on, or using the Platform in any manner, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please stop using the Platform immediately.
This version is effective from the Effective Date stated on the cover and supersedes all previous versions.
Kulfi is a relationship-focused mobile application built for couples to engage in lightweight, playful interactions through curated games and shared experiences.
Kulfi is an “online social game” within the meaning of the Promotion and Regulation of Online Gaming Act, 2025. Kulfi does not involve any monetary stakes, wagers, betting, gambling, or prizes of any kind, and is not an “online money game.” Any subscription or one-time access fee, where introduced, is solely for access to features of the Platform.
To create an account or use the Platform, you represent and warrant that:
Foreign users: Kulfi is primarily designed for users in India. If you access the Platform from outside India, you are responsible for compliance with all local laws applicable to you. We make no representation that the Platform is appropriate or available for use outside India.
Special protections for Minors: In addition to the eligibility above, we apply additional content moderation, safety controls, and processing restrictions to accounts identified as belonging to Minors, including (where feasible) suppressing behavioural advertising, restricting access to mature-themed content, and applying enhanced moderation. Minors must use the Platform under the supervision of a parent or guardian.
To use the Platform, you must register by providing certain information (such as name, mobile number, email address, and date of birth) and may be required to verify your identity through OTP, social login (Google, Apple), or another mechanism.
The Platform is designed to be used by two paired Users. Pairing is initiated by one User who invites their partner. By pairing with another User, you acknowledge that:
You are solely responsible for the confidentiality of your login credentials and for all activity under your account. You agree to:
We are not liable for any loss or damage arising from your failure to comply with these security obligations.
We may, at our sole discretion, suspend, restrict, deactivate, or terminate your account at any time, with or without notice, for breach of these Terms, applicable law, or for reasons related to safety, security, fraud prevention, or compliance with legal or regulatory directions.
As of the Effective Date, the Platform is offered free of charge and does not have any paid subscription plans. We reserve the right to introduce paid features (“Paid Features”) in future, and the following terms shall apply when we do:
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Platform on a compatible device that you own or control, solely for your personal, non-commercial use.
In line with Rule 3(1)(b) of the IT Rules, 2021, you must not host, display, upload, modify, publish, transmit, store, update, or share any information through the Platform that:
In addition, you must not:
This section forms part of these Terms and applies to your conduct on the Platform. Violation of these Community Guidelines may result in content removal, account suspension, account termination, or referral to law enforcement, in our sole discretion.
Kulfi is built around shared, consensual play. Game responses and shared content should be respectful, consensual, and free from coercion, threats, or abuse. If you feel unsafe in your relationship or in your interactions on Kulfi, please disengage and consider seeking help.
Do not use the Platform to harass, bully, intimidate, threaten, dox, or stalk any person. Hate speech, slurs, and content targeting people on the basis of caste, religion, race, ethnicity, gender, sexual orientation, disability, or other protected characteristics are not permitted.
Do not impersonate any person, including your partner. Do not knowingly share patently false or misleading information. Do not misrepresent your age, identity, or relationship status.
Do not post content that infringes copyright, trademarks, or other intellectual property rights. Do not screen-record, screenshot, or distribute Kulfi’s game content for commercial purposes.
If you see content or behaviour that violates these Community Guidelines, please report it through the in-app reporting feature, or email us at grievance@kulfi.club. We review reports promptly and take action consistent with the IT Rules, 2021 and applicable law.
We may, at our sole discretion: warn you; remove content; restrict features for your account; suspend or terminate your account; preserve evidence; and report to law enforcement. Repeat or serious violations may result in permanent termination.
“User Content” means any text, photographs, audio, video, game responses, prompts, profile information, and any other content that you submit, upload, post, or transmit through the Platform.
You retain ownership of your User Content. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable licence to host, store, reproduce, modify (only as needed for formatting and technical operation), adapt, publish, translate, and display such User Content for the limited purposes of: (i) operating, providing, and improving the Platform; (ii) safety, security, and legal compliance; and (iii) enforcing these Terms. This licence terminates when you delete the relevant User Content or your account, except where retention is required for legal, regulatory, or legitimate business purposes (such as backups, dispute resolution, or compliance) or where the User Content has been shared with your partner and continues to reside in the Couple’s shared space.
You represent and warrant that: (i) you own or have all necessary rights to your User Content; (ii) it does not infringe any third-party rights, including intellectual property, privacy, or publicity rights; and (iii) it complies with these Terms and applicable law.
The Platform does not provide end-to-end encryption (E2EE). While we apply reasonable technical and organisational security measures (as further described in the Privacy Policy), our personnel may access User Content for legitimate purposes such as customer support, safety, fraud prevention, content moderation, technical troubleshooting, service improvement, and compliance. We do not use your User Content to serve third-party advertisements to you.
As an intermediary under Section 79 of the Information Technology Act, 2000, we are not generally obliged to monitor User Content. However, we reserve the right (but not the obligation) to review, screen, or remove any User Content that we believe violates these Terms or applicable law. We will act expeditiously to remove or disable access to unlawful content upon receipt of actual knowledge through a court order or notification by an appropriate Government agency, in accordance with Rule 3(1)(d) of the IT Rules, 2021.
All intellectual property rights in and to the Platform — including all software, source code, design, layout, graphics, user interface, logos, trade marks, trade names, audio, video, images, text, game content (questions, prompts, categories, gameplay mechanics), and any improvements or derivatives — are owned by Wooshauto Internet Private Limited or its licensors and are protected under the Copyright Act, 1957, the Trademarks Act, 1999, the Patents Act, 1970, the Designs Act, 2000, and other applicable laws.
“Kulfi”, the Kulfi logo, and related names and indicia are marks of Wooshauto Internet Private Limited. Our rights in these marks are protected under common law and applicable trademark legislation, irrespective of whether they have been formally registered. You may not use our marks without our prior written consent.
Except as expressly permitted under these Terms, you may not copy, reproduce, distribute, publish, modify, create derivative works from, sell, license, transfer, or otherwise exploit any portion of our IP without our prior written consent.
If you provide us with any suggestions, comments, ideas, or feedback (“Feedback”), such Feedback shall be treated as non-confidential and non-proprietary, and we shall be free to use and incorporate it without compensation to you.
If you believe content on the Platform infringes your intellectual property rights, please write to our Grievance Officer with: (i) your contact details; (ii) information sufficient to identify the allegedly infringing content; (iii) a statement of your good-faith belief that the use is not authorised; (iv) a statement that the information in the notice is accurate; and (v) your physical or electronic signature.
Your use of the Platform is governed by our Privacy Policy, incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, share, store, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws. By using the Platform, you confirm that you have read and understood the Privacy Policy.
The Platform integrates with certain third-party services (such as the Apple App Store, Google Play Store, payment processors, push-notification, analytics, and cloud-hosting providers). We do not control or assume responsibility for any third-party service. Your use of any third-party service is at your own risk and is governed by the third party’s terms and policies. Details of the key third-party services we currently use are listed in our Privacy Policy.
THE PLATFORM AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. We disclaim, to the maximum extent permitted by law, all implied warranties (including merchantability, fitness for a particular purpose, non-infringement) and any warranty that the Platform will be uninterrupted, error-free, virus-free, or secure.
We make no representation or warranty regarding the conduct of any User, the success or longevity of any relationship facilitated through the Platform, or the accuracy or quality of any User Content. The Platform is intended only as a tool for entertainment, recreation, and skill development between paired Users.
To the maximum extent permitted by law, in no event shall Wooshauto Internet Private Limited, its directors, officers, employees, agents, affiliates, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, business interruption, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Platform.
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of: (i) the total amount of fees actually paid by you to us in the three (3) months immediately preceding the event giving rise to the liability; or (ii) Indian Rupees One Thousand (INR 1,000).
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, including the Consumer Protection Act, 2019 or for fraud, gross negligence, or wilful misconduct.
You agree to indemnify, defend, and hold harmless Wooshauto Internet Private Limited, its directors, officers, employees, agents, affiliates, licensors, and service providers from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (i) your access to or use of the Platform; (ii) your User Content; (iii) your breach of these Terms or any of our policies; (iv) your violation of any law or third-party rights; or (v) your interactions or transactions with any other User.
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defence.
You may terminate your account at any time by using the in-app account-deletion feature or by writing to grievance@kulfi.club. Upon termination, we will delete or anonymise your personal data in line with the Privacy Policy.
We may suspend, restrict, or terminate your access to the Platform (in whole or in part), with or without notice, including: (i) for breach of these Terms or applicable law; (ii) where required to comply with legal or regulatory obligations or directions; (iii) where we reasonably believe continued access poses a risk; or (iv) for any other reasonable cause.
Upon termination: (i) your licence to use the Platform immediately ceases; (ii) we may delete your account and User Content (subject to applicable law and the Privacy Policy); and (iii) provisions which by their nature should survive termination (including IP, disclaimers, limitation of liability, indemnity, and dispute resolution) shall survive.
We shall not be liable for any failure or delay in performance under these Terms where caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil disobedience, embargoes, governmental orders, strikes, lockouts, internet or telecommunications failures, power failures, or other events of force majeure.
Kulfi is an “intermediary” as defined under Section 2(1)(w) of the Information Technology Act, 2000, with respect to User Content, and we comply with the obligations of an intermediary under Section 79 read with the IT Rules, 2021. We have published these Terms, the Privacy Policy, and our Community Guidelines (Section 8 above) as required under Rule 3 of the IT Rules, 2021. We have designated a Grievance Officer (see Section 21). If we cross any threshold of a “Significant Social Media Intermediary” under Rule 4 of the IT Rules, 2021, we will appoint a Chief Compliance Officer, Resident Grievance Officer, and Nodal Contact Person, as required.
Kulfi is offered solely as an “online social game” within the meaning of the Promotion and Regulation of Online Gaming Act, 2025: (i) it is offered for recreation, entertainment, and skill development; (ii) it does not involve any monetary stakes, wagers, or winnings; (iii) it is not an “online money game” and is not gambling, betting, or wagering; and (iv) any subscription or one-time access fee is paid solely for access to features and does not constitute a stake. Users are strictly prohibited from using the Platform to organise, facilitate, or promote any form of gambling, betting, or wagering. We will modify the Services as needed to remain compliant with the said Act and any rules, regulations, notifications, or directions issued under it.
These Terms are intended to be consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in these Terms shall affect any statutory rights of consumers under applicable law that cannot be waived or limited by contract.
In compliance with Rule 3(2) and Rule 4(2) of the IT Rules, 2021, Section 8(10) of the DPDP Act, 2023, and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address User complaints, concerns, and grievances regarding the Platform, including in relation to violations of these Terms, the IT Rules, 2021, and the processing of personal data.
Each grievance should include: (i) your full name and contact details; (ii) your registered email or mobile number on the Platform; (iii) a clear description of the grievance with supporting facts; (iv) any relevant screenshots or supporting documents; and (v) your signature (physical or digital).
We will acknowledge each grievance within twenty-four (24) hours of receipt and aim to resolve it within fifteen (15) days of receipt, in accordance with Rule 3(2)(a) of the IT Rules, 2021. For grievances relating to specific categories under Rule 3(2)(b) (such as content depicting nudity, sexual conduct, or impersonation), we will act within seventy-two (72) hours. For DPDP-related grievances, we will respond within the timelines prescribed under the DPDP Act and Rules.
If you are not satisfied with the resolution provided by the Grievance Officer, you may, where applicable: (i) escalate to the Grievance Appellate Committee constituted under Rule 3A of the IT Rules, 2021; or (ii) for personal data matters, escalate to the Data Protection Board of India established under the DPDP Act, 2023.
All notices to us must be sent in writing to grievance@kulfi.club or to our registered office address set out above. We may serve notices to you through the Platform (including in-app notifications, push notifications, or email/SMS to the contact details associated with your account). You agree that any such electronic communication shall constitute valid notice for all purposes under these Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict-of-laws principles.
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Platform (a “Dispute”), the parties shall first attempt to resolve the Dispute amicably through good-faith discussions, including, where applicable, through the Grievance Redressal Mechanism in Section 21.
If the Dispute is not resolved within thirty (30) days of one party notifying the other in writing, the Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator appointed by us. The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, India. The language of arbitration shall be English. The award of the arbitrator shall be final and binding on the parties.
Subject to the arbitration clause above, the courts at Lucknow, Uttar Pradesh, India, shall have exclusive jurisdiction over any matter arising out of or in connection with these Terms, including for any interim or injunctive relief in support of arbitration. Nothing in this Section limits your statutory rights as a consumer to approach a consumer dispute redressal forum under the Consumer Protection Act, 2019.
We may modify, amend, or update these Terms from time to time, including to reflect changes in applicable law or features of the Platform. We will notify you of any material change by posting the updated Terms on the Platform and/or by sending a notification through the Platform, email, or SMS at least fifteen (15) days prior to the effective date of such modification (except where shorter notice is required for legal or security reasons). Your continued use of the Platform following the effective date constitutes acceptance of the modified Terms. If you do not agree with the modifications, you must stop using the Platform and may terminate your account.
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Platform and supersede all prior or contemporaneous understandings.
If any provision is held invalid, illegal, or unenforceable, that shall not affect any other provision, which shall remain in full force and effect to the maximum extent permitted by law.
No waiver of any provision shall be deemed a further or continuing waiver of such or any other provision. Our failure to assert any right or provision shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations, in whole or in part, without notice to you, including in connection with any merger, acquisition, sale of assets, or operation of law.
Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and us.
These Terms are for the sole benefit of the parties and their successors and permitted assigns.
Headings are for convenience only and do not affect interpretation.
These Terms are executed in English. If translated, the English version shall prevail in the event of any conflict.
All provisions which by their nature should survive termination shall survive, including IP, disclaimers, indemnification, limitation of liability, and dispute resolution.
For any questions, comments, or concerns about these Terms or the Platform, write to us at:
By accessing or using the Kulfi Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including the Community Guidelines in Section 8.